Strategy is one of the most overused and misunderstood words in business. Everyone is striving to be strategic. But what does that mean, and why is that important? We believe that everyone is strategic in some manner. Yes, we will…
Ugh… are we done yet? I’m ready to kick 2020 in the ass and move upwards and onwards to 2021. As I start to think about 2021, I’m fairly certain that I've never been so uncertain about what the future…
We make hundreds of decisions every day. And about 90% of them are so routine that our unconscious mind makes them: you intuitively drive a car, brush your teeth, and mindlessly eat a tub of popcorn while binging episodes of…
If you’ve been following our recent blog posts closely, you’ll have learned about the value of Customer Experience (CX), how it’s becoming the new economic differentiator, the ways business owners can meet shifting customer expectations, and how an irresistible CX…