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The ROI of Customer Experience

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In the technological world of 2021, your organization is likely using some form of technology to keep track of your costs, revenue, profit, cash flow, and about a hundred other numbers. With so many metrics to track, you’ll probably want…

Ultimate Guide to Customer Experience

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Full disclosure - this article requires a larger time commitment than the average blog post. We wanted to truly give you an "ultimate guide" that walks you through everything you need to know about Customer Experience in a practical, actionable…

An Irresistible Customer Experience Wins

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One of the most important lessons we’ve learned during the COVID-19 pandemic is the importance of providing an incredible customer experience, no matter the circumstances. In fact, the lasting impact that great CX has on your business can, and should,…

Using CX to thrive in the new normal

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In May, Stack’d consultant Sarah Damberger published an opinion piece reflecting on all the uncertainty surrounding the phased re-opening of retail spaces and workplaces. Months later, it’s safe to say that this summer hasn’t quite gone as planned for most…

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