Jenice Ma, Author at Stack'd Consulting

The ROI of Customer Experience

February 17, 2021
Jenice Ma

In the technological world of 2021, your organization is likely using some form of technology to keep track of your costs, revenue, profit, cash flow, and about a hundred other numbers. With so many metrics to track, you’ll probably want…

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How Customer Experience Is the Ultimate Marketing Tool

October 23, 2020
Jenice Ma

If you’ve been following our recent blog posts closely, you’ll have learned about the value of Customer Experience (CX), how it’s becoming the new economic differentiator, the ways business owners can meet shifting customer expectations, and how an irresistible CX…