Yashna Grewal

Customers are empowered like never before. The “big guys” who are ‘killing it’ at the Customer Experience game, like Amazon, Apple and Netflix have completely transformed customer expectations over the last few years. Giant leaders in Customer Experience have not…

In May, Stack’d consultant Sarah Damberger published an opinion piece reflecting on all the uncertainty surrounding the phased re-opening of retail spaces and workplaces. Months later, it’s safe to say that this summer hasn’t quite gone as planned for most…